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Careers

We're about the people YO! We value real human interaction as the staple of our business. Successful associates equal happy customers and clients. We give our associates the tools, training and freedom to be great in their roles and grow with us!

North America - Work From Home

Dominican Republic

Egypt

Philippines

Serbia

Trinidad and Tobago

Vietnam

Customer Experience Representative

OVERVIEW

As a Customer Experience Representative at YO! you will act as a liaison, provide product/services information, resolve unpaid invoices and optimize the customer experience with accuracy and efficiency. In this role you will answer phone calls and emails, chats as well as communicate between our departments.

DETAILS

Responsibilities
 

  • Manage all customer complaints from any inbound source (phone, e-mail, text, chat)

  • Log all complaints for future reporting and improvements

  • Work with multiple internal teams on processes and procedures that will fit our customer service profile

  • Respond to all customers in a timely manner

  • Transfer or escalate calls to the appropriate employee/department

  • Provide accurate, valid and complete information

  • Track call-related information for auditing and reporting purposes

  • Calmly de-escalate customer issues

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Additional duties as assigned
     

Qualifications
 

  • 2 years previous Customer Service phone experience

  • Proven customer support experience or experience as a client service representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • High school diploma or equivalent

Sales Development Rep, Demand Generation

OVERVIEW

You will be involved in the end-to-end sales process directly identifying sales pursuits, driving tactical and strategic elements of the sales process on multimillion-dollar customer experience and customer acquisition outsourcing engagements. These activities span prospect research, account mapping, solution planning, RFP development, value proposition development, lead generation/qualification and client relationship management. You will drive internal teams to collaborate and rally around the development of innovative solutions while meeting or exceeding identified sales targets. You may also focus on new account development and/or expanding existing accounts.

 

This person must thrive in an ever-changing environment. This position will report to the head of Outbound Demand Generation and will collaborate with the Growth Services portfolio sales leaders, the marketing team and key leadership across the organization to ensure success.

DETAILS

Responsibilities
 

  • Drive outbound calls, emails and direct mail to maintain and expand relationships/market share with new customers
    • Manage outbound leads to qualify for sales
    • Function as the Growth Services inside sales lead, partnering with outside sales and/or the channel (as applicable) and both strategy and execution
    • Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes
    • Generate leads and cultivate relationships with decision makers in client organizations to secure new business, new client accounts and maximize the value delivered by CX services
    • Qualifying leads to established criteria including, solution interest, decision influence, deal scale, buying cycle, etc.
    • Develop trusted advisor capabilities by demonstrating a deep understanding of account business drivers, organizational imperatives, customer experience and acquisition challenges, and offer solutions utilizing persuasive win themes and effective sales strategies
    • Maintain strong knowledge of competitive, vertical and industry trends, and CX value propositions
    • Shepherd all client wins ensuring a smooth transition into Operations, act as a steward for good business and grow the client relationship by ensuring flawless execution

Customer Experience Representative

OVERVIEW

As a Customer Experience Representative at YO! you will act as a liaison, provide product/services information, resolve unpaid invoices and optimize the customer experience with accuracy and efficiency. In this role you will answer phone calls and emails, chats as well as communicate between our departments.

DETAILS

Responsibilities
 

  • Manage all customer complaints from any inbound source (phone, e-mail, text, chat)

  • Log all complaints for future reporting and improvements

  • Work with multiple internal teams on processes and procedures that will fit our customer service profile

  • Respond to all customers in a timely manner

  • Transfer or escalate calls to the appropriate employee/department

  • Provide accurate, valid and complete information

  • Track call-related information for auditing and reporting purposes

  • Calmly de-escalate customer issues

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Additional duties as assigned
     

Qualifications
 

  • 2 years previous Customer Service phone experience

  • Proven customer support experience or experience as a client service representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • High school diploma or equivalent

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